POLICY

Refund & Cancellation Policy

Effective 2026-05-11

This Refund & Cancellation Policy (“Policy”) applies to all paid subscriptions and success fee invoices issued under the Beolta platform at beolta.com, operated by Editale OÜ (registry code 17430609) (“we”, “us”, or “our”). By subscribing to Beolta or registering as a contractor, you agree to this Policy in addition to our Terms of Service.

1. Subscription Plans & Billing

Beolta offers the following contractor subscription tiers: Free, Verified, Growth, and Scale.

Free tier: Non-billable. No cancellation procedure is required — contractors on the Free tier may opt out of the platform at any time via the contractor portal or by emailing hello@beolta.com. Commission obligations for introduced deals within the attribution window survive opt-out.
Verified, Growth, and Scale tiers: Billed on a recurring monthly basis. Annual billing is not currently offered.

Monthly plans are billed at the beginning of each billing cycle and renew automatically every 30 days.

All prices are listed in US Dollars (USD). Payment is processed securely via Stripe. We do not store your payment card details on our servers.

2. Free Trial

We may offer a free trial period for new paid-tier subscribers. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial period at the then-current rate for your selected tier.

3. Cancellation

You may cancel your paid subscription at any time.

How to cancel: Log in to your Beolta contractor portal, go to Settings → Billing, and click Cancel Subscription. Alternatively, email us at hello@beolta.com.
When cancellation takes effect: Your cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until that date.
No partial-period charges: We do not charge you for the remaining portion of a billing cycle after cancellation. However, charges already incurred for the current period are non-refundable (see Section 4 below).
Commission obligations survive cancellation: Cancelling your subscription does not extinguish commission obligations for deals introduced by Beolta before your cancellation date and closed within the 12-month attribution window. See the commission clause in our Terms of Service (Section 6).

4. Subscription Refund Eligibility

Because Beolta is a digital service delivered immediately upon subscription activation, refund eligibility for subscription fees is limited as follows:

4.1 Monthly Subscriptions

Within 7 days of initial purchase: You are eligible for a full refund if you are not satisfied and have not extensively used the Service during that period.
After 7 days or on renewal charges: Renewal charges are non-refundable. You may cancel at any time to prevent future charges.

4.2 Plan Upgrades & Downgrades

Upgrades: When upgrading to a higher tier, you will be charged the prorated difference for the remainder of your current billing period.
Downgrades: When downgrading, the new lower rate applies at the start of your next billing cycle. No refund or credit is issued for the current period.

4A. Subscription Payment Failure & Dunning

If a recurring subscription payment fails, Beolta and Stripe apply the following dunning sequence before any service change takes effect:

Initial failure: Stripe immediately retries the charge using its Smart Retries algorithm (typically within 24 hours of the failed attempt).
Retry window (up to 7 days): Stripe may attempt up to three additional retries over a 7-day grace period. During this window your subscription remains fully active. You will receive automated email notifications for each failed attempt.
Downgrade to Free (Day 7 after initial failure): If all retry attempts are exhausted within the 7-day grace period and no payment has been received, your subscription is automatically downgraded to the Free (read-only) tier. You will retain access to your profile data and deal history, but paid-tier features (de-anonymized briefs, multi-seat, analytics, outbound webhooks, etc.) are suspended.
Reactivation: You may reactivate your paid subscription at any time by updating your payment method in Settings → Billing. Reactivation is charged at the then-current rate for your selected tier. Note that if your subscription has been in a lapsed or downgraded state for more than 90 days, any previously grandfathered commission rate is forfeited (see ToS Section 6.4).

Subscription dunning is separate from the success-fee dunning calendar (Section 5.2 below). A downgrade to Free due to payment failure does not extinguish commission obligations for deals already originated.

5. Success Fee Invoices

Success fees are invoiced separately from subscription fees and follow distinct terms:

5.1 Issuance

A success fee invoice is issued upon buyer-confirmed deal closure (or upon Beolta’s determination of closure following the audit process described in our Terms of Service). The invoice states the deal value, the applicable commission rate, and the amount due. All amounts are in USD.

5.2 Dunning Schedule

Success fee invoices are subject to the following dunning schedule:

Day 0: Invoice issued. Payment due within net 30 days.
Day 31: Automated payment reminder sent.
Day 45: Second reminder sent, plus a late fee applied on the outstanding balance. The late fee is a fixed monthly percentage of the overdue amount, set per the contractor’s jurisdiction (a default rate, published in the contractor portal, applies where no country-specific rate is defined), and in any case capped at the maximum rate permitted by applicable local law. The late fee is applied as a one-time charge on the overdue amount; it is not compounded.
Day 60: Portal access suspended. The contractor’s account is placed in a paused state (not deleted) pending payment resolution.
Day 90: Legal escalation. The matter is referred for formal collection proceedings.

5.3 Non-Refundability

Success fees are not refundable once the underlying deal is buyer-confirmed. If a contractor disputes that a deal occurred or disputes the deal value, the dispute procedure in Section 5.4 applies — the subscription refund procedures in Section 4 do not apply to success fees.

5.4 Dispute Resolution for Success Fees

A contractor may dispute any success fee invoice within 30 days of issuance by contacting hello@beolta.com with the invoice number and supporting documentation (e.g., evidence that the deal did not close, evidence of an incorrect deal value, or evidence that the buyer was not introduced via Beolta). Disputes are resolved using buyer confirmation records, correspondence evidence, and audit signals. For disputes exceeding EUR 5,000, the arbitration clause in our Terms of Service (Section 6.3) applies.

6. How to Request a Subscription Refund

To request a subscription refund within the eligible window (Section 4):

Email us at hello@beolta.com with the subject line “Refund Request”.
Include your account email address, your subscription tier, and the reason for your request.
We will review your request and respond within 5 business days.

Approved refunds are processed manually by our support team within 5 business days via the original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

7. Exceptions

We may issue subscription refunds outside the standard eligibility windows if:

The Service experienced significant downtime or a critical defect that prevented you from using it during a substantial portion of your billing period
You were charged in error (e.g., duplicate payment or billing after cancellation)
Required by applicable law

8. Chargebacks

If you believe a charge is unauthorized or incorrect, please contact us at hello@beolta.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes quickly and fairly. Filing a chargeback without first contacting us may result in account suspension pending investigation.

9. Changes to This Policy

We reserve the right to modify this Policy at any time, subject to the notice requirements in our Terms of Service. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email to active subscribers. Your continued use of the Service after any applicable notice period constitutes acceptance.

10. Governing Law

This Policy is governed by the laws of the Republic of Estonia, consistent with our Terms of Service.

11. Contact Us

If you have questions about this Policy or need to request a refund:

Email: hello@beolta.com
Postal address: Editale OÜ (Beolta), Narva mnt 7-557, 10117 Tallinn, Harju maakond, Estonia

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